1. What is a Rechargeable Repair?
Repairs that are caused by damage to fixtures and or fittings either internally or externally to the property or scheme, by any tenant or tenants visitor or guest, that cannot be attributable to normal wear and tear or use:
- Wilful damage or neglect caused by a tenant or one of their visitors – e.g damage to doors, windows or locks.
- Electrical faults caused by a tenants own appliances.
- Blocked drains, sinks, toilet’s caused by food waste, excessive build up of grease from cooking, sanitary or incontinence items.
- Broken windows.
- Deliberately damaged fixtures and or fittings.
- Unauthorised alterations or building works.
- Deliberate acts of vandalism or neglect.
- Forced entry – should a tenant become locked out of their property and appropriate procedures are not followed for emergency access.
- Lost or stolen keys (unless a crime number is provided).
2. What happens if I am charged for a repair?
If we carry out a repair which is your responsibility, we will re-charge you for the cost of this work regardless of whether the damage is accidental or deliberate.
The cost of the repair will be determined only on completion of the repair, based on the cost of the material and the labour.
On completion of the repair you will be billed. If you are unable to make the payment in full please speak to us about setting up a payment plan
2. What happens if I fail to pay?
If you do not pay or keep up with the agreed payment plan, we may: -
a) begin County Court Proceedings. This means that you may have a County Court Judgment (CCJ) registered against you. This may be noted on your credit file and held with Credit Reference Agencies such as Experian. This may affect any future applications you may make for credit, such as hire purchase, credit cards, bank accounts, mortgages and loans;
b) commence eviction proceedings